Crappy support service… Are unable to reach mortgage administrator. Come re-finance processes. Turned-in all of the documentation, skipped 5 closings. However prepared! Losing money. Cumbersome support service. Crappy price! Just how performed it started to cuatro.5 billion during the transformation? Ask your States Attorney Work environment.
They keep animated me to brand new financing processors
Dreadful customer care. I have been referring to an excellent refinance just like the zero closer to closing than I was inside the June. Customer support is actually a tale. They just import us to different people, and i am bounced around including a basketball. Really disappointed and you will crazy and you will am moving my mortgage asap. Do not recommend The new Rez whatsoever.
My loan try that have Ditech therefore are sold to The new Rez
Don’t use NEWREZ….greatest mistake You will find generated. Already been seeking refi. Due to the fact Can get it’s now October nevertheless wishing. I’ve delivered a comparable records inside the many times. Can not started to some one of the cell phone. My personal loan are approved 2 months back nevertheless prepared. The firm try bull crap wade somewhere else.
The fresh Rez is the terrible mortgage company!! This new Rez entitled and you may offered to refi my financing during the a beneficial lower interest rate. The borrowed funds Administrator Ryan explained it would be simple “no issue”. www.cashadvancecompass.com/personal-loans-oh/cincinnati/ He and additionally said no need for another assessment because loan was just one year dated therefore we weren’t bringing one more cash away! HA… 5 months later on he’s requesting docs they curently have. The loan Chip you should never see the docs I upload to their safer web site. The newest positively worst lender You will find ever before worked with! Save your self the brand new rage and acquire other financial!!
NewRez/Shellpoint received all of our home loan of Ditech. Basic payment so you’re able to NewRez was at , which i create via the NewRez website to possess automatic money on the firstly each month. All of the went better up to . It never ever got the payment that was supposed to be drawn from your family savings! I didn’t find until we had a call on off some strange number saying these were NewRez, don’t talk to her or him while we don’t admit the amount. Checked all of our membership online thru the website and you can reasonable and you will behold this new October fee hadn’t already been instantly gotten! Got on the phone which have NewRez support service immediately to find away that which was going on and you can was advised it had been some variety of “glitch”. Actually, money being move getting percentage very well just like the ! There clearly was loads of profit new family savings because of it! I talked with two additional people with the , to the second person taking the payment over the telephone that have brand new report of this lady there would be zero later charges, zero fee therefore would be ACH. It’s now and on their web page it’s appearing me personally it is an enthusiastic unapplied fee! What on earth, this is basically the October 1 percentage and should have been applied as such Quickly towards the . Therefore we log in to the device again with them today and you can inquire what’s happening? Was advised one to she would instantaneously consult it is placed on brand new Oct fee and you will “you’re not later” We called the bank right after conversing with NewRez for the and you will the financial institution said “no try in the payment was questioned from the NewRez/Shellpoint, it (the lending company) commonly finishing any percentage therefore provides numerous money to fund 4 many years of repayments”! We have less than 12 months left with this very first home loan and therefore are positively offered going to the county lawyer general’s office, the greater organization agency, employing legal counsel and you can investing this off today. Our online membership that have NewRez shows the next fee to get auto-reduced is set to own Nov 1, however if we you will need to glance at the scheduled automated payments, it confides in us we cannot due to the fact account is actually “past-due”. This is so completely wrong into the of several membership! You will find Not ever been later during the 30 many years with these home loan fee and in addition we has actually the best credit score over 850! Will they be now probably shag our very own credit history? Avoid Her or him!