1 GENERAL POINTS
1.1 Your experience is important to us, therefore if You require any further guidance on any matter, please contact us directly.
1.2 Below are some general points in relation to Your hire.
1.3 Please note: where we mention delivery terms or returns policy, these can be found on our website at www.sareehirestore.co.uk and should be read in conjunction with these T&Cs.
2. DEFINITIONS
2.1 We, our, us are Saree Hire Store Limited (registered in England and Wales under company number 14225501 and have our registered office at 38 Salisbury Road, Worthing, West Sussex, United Kingdom, BN11 1RD)
2.2 Site is sareehirestore.co.uk
2.3 “You” or “Your” means the person (consumer) ordering Products owned by Saree Hire Store Limited via the Site and all references to “You” in these T&Cs refer to You the consumer
2.4 Rental Products means the stock items owned by Saree Hire Store Limited and made available for short term rental via the Site
2.5 Purchased Products means stock items owned by Saree Hire Store Limited and made available to buy and labelled ‘To Buy’ via the Site
2.6 Products means Rental Products and/or Purchased Products
2.7 Rental Start Date means the first date of Your rental hire period
2.8 Rental Period means when You receive delivery of the Products up until to the Rental Return Date inclusive
2.9 Rental Return Date means the last date that You must return Your Rental Product to us as shown on Your order confirmation email.
2.10 Account means the account You create with us if You register with the Site.
2.11 Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of the Site.
2.12 “T&Cs” means the Terms and Conditions of using the Site.
2.13 Regulations means the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
3. GENERAL TERMS
3.1 Please read these T&Cs carefully before using the Site.
3.2 We may update these T&Cs from time to time, but no other terms will be included in the contract unless we mention them here.
3.3 Your access to and use of the Site is conditioned on Your acceptance of and compliance with these T&Cs. These T&Cs apply to all visitors, users and others who access or use the Site. These T&Cs apply each time You visit the Site, and we will assume that You have read them before You use the Site or order any of the Products owned by us.
3.4 You are responsible for ensuring that all persons who access our Site through Your internet connection are aware of these T&Cs and any other applicable terms and conditions, and that they comply with them.
3.5 By accessing or using the Site, buying or renting Products You agree to be bound by these T&Cs. If You disagree with any part of the T&Cs, then You may not access the Site
3.6 We do not guarantee that the Site, or any content on it, will always be available or uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give You reasonable notice of any suspension or withdrawal.
3.7 Ensuring we keep You up to date regarding Your order is as important to us as it is to You, so please ensure Your contact details, including Your phone number and email address, are correct.
3.8 You may receive other documents from us during the order process, such as order forms, confirmations and receipts. Anything contained in these T&Cs will take priority, then an order form or a receipt.
3.9 You confirm You are 18 or over and a resident in the United Kingdom. If You are under 18, we will need the consent of Your parent or guardian before hiring or purchasing Products.
3.10 Rental Products cannot be altered in any way. Please note charges will apply if any Rental Products are altered by You.
3.11 Once we have confirmed Your order in writing, there is a binding contract between You and us and no other party has any right to enforce any contractual conditions.
3.12 You must make sure that You have read and agreed to these T&Cs and consent to our use of data in accordance with our privacy policy which can be found on our Site.
3.13 You accept full financial responsibility for all of the individual orders.
3.14 Each order will end when all Rental Products in the contract have been returned to us. When it ends, this will not affect our right to receive any money which You owe to us.
3.15 If we ever mention the “Grand Total”, this means the total amount payable for the whole order (that is, all of the individual orders together) including VAT where applicable.
4. ACCOUNTS
4.1 When You create an Account You promise that:
- You will only have one Account with us;
- All information You submit is accurate and truthful;
- You will keep this information accurate and up-to-date;
- You will not share Your Account with anyone else;
- You will keep Your Account details confidential;
- You will not give Your username or password to anyone else;
- You will log off when You exit the Site; and
- Your username will not be offensive, suggest that You are someone else or that You represent a trade or brand name. We can change a username if we think it breaks this term.
4.2 We may close Your Account if You break these T&Cs or if there has been no activity on the Account for 12 months.
4.3 If any payment we send to Your bank account is refused and You do not supply us with an alternative bank account within 28 days of us asking You, we may keep that payment to cover our reasonable administrative costs, and You will only be entitled to any amount remaining after our administrative costs have been deducted and only if You provide us with sufficient details to enable us to make payment to You.
4.4 If You do anything which we think might be fraud, we may report those actions to the Police and the money standing to the credit of Your account may be returned and kept by us to cover the costs we are put to in dealing with Your fraud.
4.5 If You have not authenticated Your current email address with us and/or if it cannot accept service emails from us and/or You mark our emails as spam, abusive or junk then, and in any such event, we can terminate Your Account.
5. ACCEPTANCE OF PRODUCT CONTRACT BETWEEN YOU AND SAREE HIRE STORE LIMITED
5.1 By placing an order on the Site, You are agreeing to the rental and/or purchase terms contained herein with Saree Hire Store Limited who supply the Products You ordered. You are liable to pay for the hire and/or purchase price of Products and all fines payable under terms of this contract.
5.2 Acceptance of Your order of the Products, by us will take place when an email is sent to You accepting the order, at which point a contract will come into existence between You and us. You will be assigned an order number and be told what it is when Your order is accepted. It will help us if You can tell us the order number whenever You contact us about Your order.
5.3 Rental Products
If Your Rental Product order cannot be accepted, You will be informed of this and You will be offered a replacement for it. If no suitable replacement is available, then You will not be charged for the Rental Product. This might be because the Rental Product is out of stock, because of unexpected limits on resources which could not reasonably be avoided, because of an error in the price or description of the Rental Product or because a delivery deadline You have specified cannot be met.
Rental is only available in the UK. Unfortunately, orders cannot be accepted from or delivered to addresses outside the UK.
5.4 Purchased Products
If Your Purchased Product order cannot be accepted due to the items being out of stock or damaged, You will be informed of this and will be offered a refund.
6. PRODUCTS
6.1 The Rental Products listed on the Site are and will at all times remain the absolute property of Saree Hire Store Limited.
6.2 The Purchased Products once dispatched to You will become Your property
6.3 Products may vary slightly from their pictures. The images of the Products on the Site are for illustrative purposes only. Although every effort has been made to display the colours and appearance of Products accurately, there is no guarantee that a device’s display of the colours or appearance accurately reflects the colour or appearance of the Products. The delivered Product may vary slightly from the images on the Site.
7. RECEIVING YOUR RENTAL PRODUCT
7.1 You must inform us of any issues regarding Your Rental Product no later than 10am the calendar day after Your delivery date to allow us the opportunity to assist. We are not liable for any error discovered after this.
7.2 We are not liable if we fail to make the Rental Product available if it is because of an event beyond our control or something which is Your fault.
8. DELIVERY
8.1 The costs of delivery will be displayed to You on the Site.
8.2 Please note, You will be charged a delivery fee for every unique delivery date based on the weight of Your Products.
8.3 If You have multiple Products being delivered on the same date You will be charged a delivery fee based on the total weight of the Products.
8.4 The weight of the Products are displayed in the description of the Products
8.5 Royal Mail will deliver Your order. Any delivery time or date given to You is an estimate only. If the item is delivered late You must accept delivery unless a non-delivery agreement is reached in advance between You and us.
8.6 If You have Purchased Products in addition to Your Rental Products in one order then the Purchased Products will be sent out with Your Rental Products.
8.7 If You have Purchased Products only in an order then this will shipped out within 48 hours subject to the date of Your order. Please see our Delivery & Returns policy on the Site for further information.
8.8 It is Your responsibility to make sure You are available when the Products are due to be delivered.
8.9 If after a failed delivery to You, You do not re-arrange delivery or collect the Products from a delivery depot You will be contacted for further instructions and You may be charged for storage costs and any further delivery costs.
8.10 If it is not possible to contact You or re-arrange delivery or collection of the Products have not occurred the contract with You may be terminated but you will still be liable for the cost of the Order.
8.11 If we tell You in advance, we might deliver the Product earlier than expected.
8.12 If You ask us to deliver the Product(s) to a safe place, You will be responsible for the Product from that place.
9. RENTAL PERIOD AND LATE FEES
9.1 The Rental Period shall commence from when You receive the ordered Rental Products(s) and shall continue until the Rental Products are dropped off at a Royal Mail Post Office. You must obtain a receipt for the Rental Products at the time of dropping off Your returns with the Royal Mail Post Office.
9.2 Where the Rental Products have not been dropped off to a Royal Mail Post Office by the designated Rental Return Date You will be charged an additional hire fee as clause 9.3 below to the Customer’s credit/debit card which was provided at the time of the original rental.
9.3 A fee of £25.00 per day will be charged for every day beyond the agreed Rental Return Date by us until the item Rental Product is returned.
9.4 If the item is not returned after 6 days of Your Rental Return Date the item will be classed as lost/stolen and You will be charged the full £150 replacement fee per Rental Product lost/stolen.
9.5 The Rental Products are and will at all times remain the absolute property of Saree Hire Store Limited.
9.6 You accept full responsibility for the safekeeping of the Rental Products once the item has been delivered, including insuring the same against loss and damage.
10. ACCIDENTAL DAMAGE COVER
10.1 If You have taken out accidental damage cover on Your rental Product then You are covered for all repairable damage to the Product covered. Examples include, ripped seams on blouse or petticoat, zip or hook breaks on blouse and small removable stains that require extra attention, therefore You will not be charged for the damage.
10.2 Accidental cover does not cover unreturned garments, loss of items, or intentional damage or damage where the Rental Product must be replaced or written off entirely. In these instances, You are liable to pay the replacement fee cost of £150.00 per Rental Product damaged.
10.3 Therefore, we require that You keep hold of everything, including the bag, to avoid additional charges.
11. DAMAGED/LOST ITEMS
11.1 If the Rental Product get lost or damaged beyond repair following delivery:
- You are solely responsible for the Rental Products You have rented and are in Your custody or control and therefore are liable for any damage or loss that occurs during the rental period and/or during the rental period.
- Regardless of whether You are personally responsible for the damage, You remain liable for the cost of replacement of the Rental Products.
- Once Purchased Products have been dispatched, they become Your sole responsibility and you are therefore liable for any damage or loss that occurs once delivered.
- Return of Products via Royal Mail must be evidenced by You obtaining a valid receipt from the Royal Mail Post Office which received the Products from the Customer at the end of the Rental Return Date.
- In assessing the replaceable value of the Rental Product, the following factors will be taken into account: the demand for the saree, the ability to access a replacement, the condition of the saree, and the rental fee that You have already paid. The assessment of damage and repair/replacement fees will at our discretion.
12. SECURITY DEPOSIT
12.1 As part of your order we will put a temporary hold of a pre-authorisation (security deposit) for the amount of £150.00 against each individual Rental Product ordered. Please note this is not an actual charged amount and no funds are taken. In some cases a small amount may be taken, then put straight back into Your account as we authorise Your card details. Your payment card issuer may present a pre-authorisation as a pending transaction.
12.2 This security pre-authorisation allows us to retrieve funds if further charges need to be applied (e.g., to cover costs if the outfit is returned late, not returned at all or if there is damage to the outfit).
12.3 Any charges payable by You will be deducted from Your security deposit, unless the charges are more than the security deposit, in which case You need to pay the charges at the point of return.
12.4 We will always attempt to contact the card holder before retrieving funds. Where outstanding charges apply, we will action the payment for these charges from the card provided.
13. CANCELLATION
13.1 RENTAL PRODUCTS
13.1.1 Customer cancellation:
- If You cancel an order 7 days or more in advance of Your chosen Rental Start Date then You are entitled to receive a full refund minus an administration fee of £5.00.
- If You cancel an order less than 7 days of Your Rental Start Date, You will not receive a refund.
13.1.2 Saree Hire Store cancellation: In certain circumstances we may need to cancel an order before it has been dispatched to You. Said circumstances can include: if the Rental Product ordered has not been returned/or has been returned damaged by a previous customer. In these circumstances we will offer you a full refund.
13.2 PURCHASED PRODUCTS
13.2.1 Subject to clause 13.2.2, 13.2.3 and 13.2.4, You have 14 days in which to cancel Your order for Purchased Products should you no longer wisht to retain them. If so, please contact us via the contact page via the Site to let us know you wish to cancel Your order.
13.2.2 If we have dispatched Your Purchased Products and they are in transit to be delivered to You then please do not accept delivery of the items and ask Royal Mail to return to sender.
13.2.3 If You have already received delivery of Your Purchased Products then please return the Purchased Product in line with the Returns Policy.
13.2.4 Purchased Products which consists of jewellery items cannot be cancelled or returned unless the items have not yet been dispatched. This is for hygiene reasons.
14. RETURNING YOUR OUTFIT
14.1 Your return date is stated within Your order confirmation and can be found on Your confirmation email and invoice within Your Saree Hire Store Limited bag.
14.2 You must return, or make Your Rental Product available, by or on this date.
14.3 It is Your responsibility to ensure You return all Rental Products to us.
14.4 Any Rental Products which are returned after the Rental Return Date will incur additional charges as per Clause 9 above.
15. ORDER CHANGES BY YOU
15.1 You can make changes to Your Rental Start Date by getting in touch by using our contact form via our Site. Changes are not guaranteed and are subject to availability and changes will only be accepted by us once we confirm them in writing.
15.2 We will do our best to accommodate any changes made within 30 days of a delivery date, but cannot commit to any changes.
15.3 Regretfully, we will not be able to process any changes received 14 days or less before the delivery date.
15.4 If You change Your order for any reason, we may charge You a fee.
15.5 Changes cannot be made if Your order has been dispatched.
16. SUMMARY
16.1 All stock is hired and/or sold subject to availability.
16.2 We will not be liable or pay You compensation if our obligations are affected by events beyond our control, which means any event beyond our control or the control of our suppliers, the consequences of which could not have been avoided even if all reasonable measures were taken. Examples include fire, pandemic, epidemic, natural disasters, acts of government, industrial dispute, unavoidable technical problems with transport or the supply chain.
16.3 Our liability in any event is limited to the Grand Total paid and we will not be responsible for loss of profit or any indirect consequential loss. Saree Hire Limited does not exclude liability for death or personal injury caused by its negligence, fraud or any other liability which cannot be excluded by law.
16.4 You are solely liable for all Rental Products whilst in Your possession until they have been successfully returned to us.
16.5 We will not be responsible for any loss suffered by You that could have been avoided by complying with the above conditions or any of our deadlines.
16.6 We will try to resolve any dispute between You and us as soon as possible, but if You are unhappy with our hire services then please contact us.
16.7 The laws of England and Wales apply to the contract and disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.