Booking & Delivery
Do you deliver outside of the UK?
Unfortunately, we are only able to ship to clients within the UK.
How far in advance can I make a booking?
You can make a booking up to one year in advance. The only way to reserve an outfit is to make a booking through our website, so we recommend booking your outfit as soon as possible to avoid any disappointment. Please note that due to the nature of rental, some items may have to be taken out of stock due damages or orders that are returned late by customers, which can mean we are sadly unable to send you the rental you booked. If this is the case, we will offer you a full refund in line with our T&Cs.
When will my order arrive?
Your items should arrive within 48 hours of your rental start date.
What happens if my rental isn’t going to arrive on time?
If the item is going to arrive after your start date, please contact us to see if: (i) you are able to keep the item for an additional number of days, still fulfilling your full rental period (ii) you are able to receive a full refund as it arrived after the occasion you rented it for. All items are tracked using Royal Mail’s tracked service and we are not responsible if no one is present to receive the package at the shipping address. Please get in touch with us via our Contact form.
Can I rent more than one outfit at a time?
We offer clients a maximum of 3 rental outfits at a time.
Looking After My Hire
Am I able to wash or dry clean my items?
There is no need for you to clean your items, we will look after that for you. All items are professionally cleaned when they are returned. We strongly encourage you not to attempt cleaning the items in case of irreversible damage.
Will the clothes need to be pressed upon arrival?
We will try to ensure that the items arrive wrinkle–free. Each piece is steamed pressed before being packaged and sent for delivery. If the item arrives with slight creases, please try ironing it on a low heat ensuring a cotton or linen cloth is place on top of the item so there is not direct contact with the iron. Alternatively, you can contact us for advice.
Am I able to tailor any of the items?
We do not allow any alternations to your hire item. Any changes made will result in additional fees being charged.
What condition are the items in?
We are dedicated to ensuring that each item is at a high quality. Each item is inspected and cleaned so that when they arrive, they are as good as new. We do specify if any item has any imperfections on the product details pages of our website.
What happens if I damage an item?
Please look after your rental as if it’s your own, but if you do damage your item, you will be liable to pay a repair fee. In cases where you have damaged an item beyond repair you will need to a pay a replacement fee, which may be up to the full retail value of the item. We reserve the right to review each case individually and we will investigate any damages before informing you of the next steps and of any charges. Please refer to our T&Cs for further details.
What is accidental damage cover?
At checkout you have an option to add accidental damage cover to your order, which covers any repairable damage that happens during your rental period. This will include small removable stains, zip breaks, minor thread, beading or stonework repairs. Please note that it doesn’t cover against loss, theft or damage beyond repair.
Returning My Rental
How do I return my order?
Simply return your item to the Post Office, using the resealable mailing bag that your item was delivered with. A prepaid returns label will be included in your order - please stick this on your mailing bag or over the old label. Items must be dropped at the Post Office on the last day of your rental. If you have misplaced the return label then please contact us using our Contact form.
What if my rental period ends on a Sunday?
Please don't worry if your rental period ends on a Sunday, simply return it to the Post Office by 12pm the following Monday or the next working day if Monday is a Bank Holiday.
Do I need proof of postage?
Yes. Please keep your proof of postage in case anything happens with your return. If you do not have proof you returned your order, it could be classed as unreturned and you may be liable to pay a replacement fee if your item does get lost. Please refer to our T&Cs for further details.
What if I return my rental late?
When items are returned late it can affect other customers’ orders. A fee of £25.00 per day will be charged for every day beyond the agreed rental return date by us until the item rental product is returned. If the item is not returned after 6 days of your rental return date the item will be classed as lost/stolen and you will be charged the full £150 replacement fee per rental product lost/stolen.
Cancellations
What if I want to cancel a rental?
We are happy to accommodate cancellation as long as we have sufficient notice. All order cancellation requests should be made by using our Contact form and quoting your Order number. Key terms: (i) If You cancel an order 7 days or more in advance of your chosen rental start date then you are entitled to receive a full refund minus an administration fee of £5.00; (ii) If you cancel an order less than 7 days of your rental start date, you will not receive a refund.
What if the item does not fit?
All sizes for items are specified. The nature of saree’s is that they are one-size and only the blouse is a specific measurement. If you do not wish to wear your item or it is unsuitable, you can receive a refund minus a £10 administration fee once the item is sent back to us. This is subject to the following conditions: (i)The ribbon tag must still be attached to the item for it to be classed as unworn. If the item is returned without a ribbon attached it will be classed as worn and you will not be eligible for a refund; (ii)The item must be returned within 48-hours of your rental start date if your order has already been dispatched. For non-dispatched orders you must contact us as soon as possible.